Operational Policy

These operational policies are intended to regulate detailed operational matters necessary for the smooth and safe operation of the Viral Pulse service (hereinafter "Service") provided by Shorts Story (hereinafter "Company").

1. The service is provided 24 hours a day, 365 days a year in principle.

2. The Company may temporarily suspend service provision due to system maintenance, expansion and replacement, network failures, etc.

3. Regular maintenance is every Monday from 2:00 AM to 4:00 AM and will be announced in advance.

1. Members are responsible for securely managing their account information.

2. Members must not allow third parties to use their account information, and the Company shall not be liable for any damages arising from violations.

3. Members must immediately notify the Company if they become aware of theft or unauthorized use of their account information.

1. Fees for paid services are based on the amounts specified on the service screen.

2. Available payment methods are as follows:

• Credit card payment
• Bank transfer
• Simple payment (Kakao Pay, Toss, etc.)

3. After payment is complete, a receipt will be sent by email and can also be viewed in My Page.

4. If the Company changes fees, it will announce the changes within the service at least 7 days before the effective date.

1. The refund policy follows Article 9 of the Terms of Service.

2. Refund requests can be made through the following methods:

• Email: [email protected]
• Phone: 0507-1389-9403 (Weekdays 09:00-18:00)
• Customer center inquiry within the service

3. Refunds are processed within 3-5 business days from the date of application.

4. Refund fees are applied as follows:

• Within 7 days of payment with no usage: No fee (100% refund)
• More than 7 days after payment: Refund after deducting 3% card company fee

The Company may restrict or suspend service use without prior notice in the following cases:

• Fraudulent use of service (crawling, use of automation tools, etc.)
• Identity theft or account hijacking
• Causing service disruptions through excessive API requests
• Unauthorized use exploiting service vulnerabilities
• Harassment, defamation, etc. against other members
• Acts contrary to relevant laws, public order, and good morals
• Other acts that the Company reasonably determines to interfere with service operation

1. The Company takes the following technical measures to safely protect members' personal information:

• Encrypted storage and transmission of personal information
• Operation of firewall and intrusion detection systems
• Periodic security vulnerability checks
• Access rights management and log recording

2. Members should pay attention to password management and are encouraged to change passwords regularly.

3. Data stored by members will be immediately deleted upon withdrawal, and recovery is not possible.

1. YouTube content information provided through the service is for reference only, and actual copyright belongs to the original creator.

2. Members may use information obtained through the service as follows:

• Personal content planning and research purposes
• Trend analysis and marketing strategy development
• Reference material for creator activities

3. Members may not use information obtained through the service in the following ways:

• Acts that infringe on others' copyrights
• Unauthorized reproduction, redistribution, and other commercial use
• Providing information to third parties for a fee

1. The following API usage limits are in place for stable service operation:

• Viral search: Limited to 50 times per day
• AI analysis: Credit deduction method
• Temporary block (1 hour) when excessive requests occur

2. If you need to use more than the limit, please contact the Company separately.

1. The Company provides the following customer support services:

• Email inquiry: [email protected] (24-hour reception, response within business days)
• Phone consultation: 0507-1389-9403 (Weekdays 09:00-18:00, excluding lunch 12:00-13:00)
• FAQ and help within the service

2. In case of urgent service failures, please contact us by email first and we will process it quickly.

1. The Company will provide important matters related to the service through notices within the service.

2. Members have an obligation to periodically check notices, and any disadvantages due to non-confirmation belong to the member.

3. Urgent notices may be additionally communicated via email or service pop-ups.

1. The Company shall not be liable in the following cases:

• Service interruption due to force majeure such as natural disasters, war, terrorism, etc.
• Service disruptions due to member's fault
• Inability to provide information due to third-party service failures (YouTube API, etc.)
• Problems caused by members using information obtained through the service inappropriately

2. The Company does not guarantee the accuracy or reliability of information provided through the service, and the member is responsible for the results of using such information.

1. These operational policies may be revised due to changes in relevant laws, service policy changes, etc.

2. When the operational policies are revised, changes will be announced within the service from 7 days before the effective date.

3. Members who do not agree with the revised operational policies may stop using the service and withdraw their membership.